01ServiceProviders

To automate the processing of telephone inquiries, we use AI-powered telephone assistant software from the following provider:

02Processes

Solely on the basis of your explicit consent pursuant to Article 6(1)(a) of the GDPR—which is requested immediately at the start of the conversation—the software processes the content of the conversation through recording, transcription, and/or documentation on our behalf in order to record, forward, or respond to your inquiry. This process involves automatic speech recognition (speech-to-text), semantic analysis (natural language processing), and, where applicable, text-to-speech.

In addition, technical connection information (date, time, call duration) may also be processed; however, this information does not directly identify any individuals.

03KISoftware

The following service provider is used for technical implementation; the processed content is transmitted to this provider based on your consent pursuant to Article 6(1)(a) of the GDPR for the purposes of hosting, speech recognition, and semantic analysis:

04UserProfiles

To improve speech processing, pseudonymized caller profiles may be created for training purposes. Pseudonymization fundamentally precludes any direct association with specific individuals.

Data is stored only for as long as necessary for the purposes stated. Afterward, the data is automatically deleted or—in the case of user profiling—pseudonymized.

05AVContract

We have entered into a data processing agreement with the service provider that protects callers' data and prohibits its disclosure to unauthorized third parties.

06Rights of AffectedIndividuals

Under applicable data protection law, you have the following rights as a data subject (rights of access and intervention) with respect to our processing of your personal data; please refer to the cited legal basis for the respective conditions for exercising these rights:

• Right of Access—Art. 15 of the GDPR
• Right toRectification—Art. 16 of the GDPR
• Right toErasure—Art. 17 of the GDPR
• Right to Restriction ofProcessing—Art. 18 of the GDPR
• Right toInformation—Art. 19 of the GDPR
• Right toData Portability—Art. 20 of the GDPR
• Right to WithdrawConsent Art. 7(3) GDPR
• Right toFile a Complaint—Art. 77 of the GDPR